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Information for Residents about Text-to-911 in the Pacific Northwest

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PSAPs | 911 Agencies

Resources for Public Safety Answering Points in Oregon and SW Washington

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In the United States, there are more than six thousand speed nodes that make and receive calls to the number 911, for example, our text-to-911. Most of them are equipped with equipment: after receiving a call to the branch, the phone number and address of the caller are immediately displayed on the operator's display, making the process of implementing the rescue operation more rapid. This is especially important if the person using the service suffers from a speech impediment or simply cannot speak. As the police, fire and ambulance arrive, and it is enough to dial the number and put the phone next to the project. When a call comes in at a medium speed, the operator dials another number within seconds of answering. Callers are advised to remember this number in any service of the operator that causes any problems or dissatisfaction, and later it will be necessary to establish its identity. The operator starts by finding different types of questions, the answers to which help him to classify the call in terms of the incident. This class is implemented in a special computer system, which is installed in the nearest police car, which can be used immediately on the scene. In addition, firefighters and medical services will also bow.

Each connection is also codified at the need level. First of all, he asked for help to a policeman who is in the office. This is followed by information about the upcoming crime and serious health problems. In the last places, depending on the degree of urgency of the call, there are reports of acts of vandalism and cruelty to animals. False calls to 911 are severely punished. 

The text-to-911 helps with a cancellation covering all incoming calls to the line, as well as all emails.

 

 




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